Returns & Exchange

The short version

• We offer exchange or store credit — we do not give cash refunds.
• Tell us about any issue within 7 days of delivery, on WhatsApp or email.
• The piece must reach us back within 30 days of your message, unworn and in original condition.

How to raise an issue

Message us on WhatsApp (+917006555764) with your order number, a short note on what's wrong, and a photo or two. We reply personally and will guide you through the return. Once the piece reaches us and passes a quick check, we'll offer you an exchange or store credit — store credit never expires and can be used on anything in the boutique.

What can't be returned

• Custom-stitched (made-to-measure) pieces — they're made only for you.
• Sale or discounted items.
• Pieces that have been worn, washed, altered, perfumed, or returned without their original condition and packaging.

A note on handmade work

Slight variations in colour, embroidery and finish are the signature of genuine handwork — no two pieces are ever identical, and screen colours can differ a little from real life. Such variations aren't defects and aren't grounds for return.

Return shipping & handling

• Return shipping is paid by the customer. Where our courier offers reverse pickup in your area, we'll arrange it for you.
• For returns that aren't due to a defect, a small handling fee is deducted from the store credit: ₹200 on orders under ₹3,000, ₹400 on orders of ₹3,000 or more, and ₹1,000 on pashmina orders of ₹30,000 or more.

Damaged or wrong item received?

That's on us. Send photos within 7 days of delivery and we'll arrange the return and send a replacement or full store credit — no fees, and we bear the return shipping.